If you have a question, comment, or suggestion, OKFAY offers a few simple ways to get in touch. Our customer service approach is built around responsive support and clear communication.
The site provides Live chat support every day, and you can start a conversation by clicking the chat icon on the website.
You can also reach us by email at [email protected].
OKFAY is operated by Xindar Limited, located at UNIT 917A, 9/F, TOWER A, NEW MANDARIN PLAZA, NO.14 SCIENCE MUSEUM ROAD, TSIM SHA TSUI HONG KONG.
Please note that the office address does not accept returns. If you need help with a return, replacement, or any after-sales matter, please contact customer service first through Live chat or by email.
For copyright-related questions, you can also contact us via [email protected], and for common shopping questions, the FAQ section remains the fastest starting point.